Frequently Asked Questions

Everything you need to know about our luxury leather goods and services.

How long does shipping take for international orders?

International orders typically arrive within 5-10 business days. Please note that delivery times may vary depending on the destination country and customs processing.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or bespoke items are non-returnable unless they arrive damaged.

Do you offer a warranty on your leather goods?

Yes, all Ettinger products come with a one-year manufacturing warranty that covers defects in materials and craftsmanship from the date of purchase.

How should I care for my leather products?

We recommend using a high-quality leather cream or wax every few months. Avoid prolonged exposure to direct sunlight and moisture to maintain the natural integrity of the hide.

Can I track my order once it has been dispatched?

Once your order is shipped, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.